Within our Client Service team EMEA we always look for Client Service & Support Specialists., UK-London
Within our Client Service team EMEA we always look for Client Service & Support Specialists.
Company:
Moody's Corporation
Location:
UK-London
Remuneration:
Not Specified
Position Type:
Permanent
Employment type:
Full time
Updated:
27 Nov 2009
eFC Ref no:
585082
The Company
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to stable, transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service,
The Company
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to stable, transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities and Moody's Analytics, encompassing the growing array of Moody's non-ratings businesses including Moody's KMV, a provider of quantitative credit analysis tools, Moody's Economy.com, which provides economic research and data services, and Moody's Wall Street Analytics, a provider of software for structured finance analytics.
Department
Moody's Analytics is the global leader in credit risk measurement and management technology. Our leading edge financial technology is fueling our rapid growth. Moody's Analytics division at Moody's is responsible for distributing a wide variety of credit services to a broad target audience among financial market participants. Our product offering includes: * Credit Ratings * Fixed Income Research * Quantitative Risk Products * Valuation Models * Evaluated Pricing * Credit Training * Economic Models * Economic Data * Credit Scoring Modelling We are seeking self-motivated individuals to assist the world's largest financial institutions in understanding and using our products. This position requires a high energy level, excellent problem solving skills, knowledge of finance, and technical computer/database skills you interact with our clients located in North America, Europe, South Africa, Asia and Australia. Our clients include multi-national banks, investment banks, fund managers, insurance companies, and corporations.
Responsibilities
The Role: Within our Client Service team we always look for Client Service & Support Specialists. In this role, you will support our clients in the implementation and application of Moody's Risk Analyst and/or Moody's Financial Analyst. Ensure that our products and technology are used effectively and appropriately to add value to our clients' businesses. Key Responsibilities: * Interact with client via the website, email, telephone, and face to face around product features, functionality, installation, and configuration * Understand and explain complex product features on conceptual, intuitive, and practical levels. * Triage and escalate requests appropriately while maintaining ownership of client interaction * Identify, capture, and channel client feedback on product features and functionality to Product Management * Originate content for customer Knowledge Base * On-site product use training * Provide constructive feedback to the sales and training groups regarding client needs and training needs * Develop excellent working relationships with colleagues within Client Service and in the broader organization. * Familiar with navigation of Windows environments
Experience
* Superb analytical skills and persistence in analytical and technical problem solving * Exposure to banking, credit, and/or financial markets; client support roles; OR quantitative-driven research preferred
Qualifications
* Undergraduate or graduate degree with an emphasis in Computer Science, Finance or Accounting
Key Tech and Non-Tech Skills
* Strong knowledge of Windows based software (Excel, Access, Word, etc.). * Basic knowledge of SQL Server and/or Oracle a plus Non technical skills * Strong customer orientation * Good written and verbal communication skills * Demonstrating initiative and an eagerness to excel * Knowledge of financial statements would be advantageous * Good interpersonal skills and the ability to build strong professional relationships at all levels * Team player * Highly organised and efficient * Excellent attention to detail * Ability to work pro-actively and multi-task * Demonstrated creativity, flexibility, enthusiasm and willingness to learn * Ability to work to tight deadlines * Ability to work using own initiative and without close supervision * Good interpersonal skills * Excellent planning, organizational, implementation and follow-up skills required
Languages
* Fluency in English is essential. * Fluency in one or several other European languages would be advantageous
Equal Employment Opportunity
Moody's Investors Service Ltd is committed to equal opportunities and diversity in its recruitment practices. We welcome applications from all sections of the community and are dedicated to the fair and equal treatment of potential and existing employees, candidates and clients regardless of sex, marital status, ethnic origin, religion, disability, sexual orientation or age.
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