This individual, as part of the Production Support team within Enterprise Technology Services will provide 24X7 production support for the Wellington global storage infrastructure. The candidate must possess technical depth and breadth, should have a 'can do' hands-on orientation and be able to function both independently and as a member of a team. The right candidate should have extensive technical experience in managing enterprise storage networks (including storage architecture, provisioning/de-provisioning, production support, automation and monitoring) with strong technical leadership, analytical, troubleshooting, communication and decision-making skills. This role will report to the manager of the production support team.
Job Responsibilities
• Responsible for the outcome of enabling 'business as usual' through: 1. Continuous availability and operational resiliency of Storage infrastructure components 2. Minimize risk(s)/issue(s) through oversight and delivery of people, process and technology services • Perform 24X7 production support (on-call rotation) for the storage infrastructure. • Lead & manage incident bridges , take ownership of issues, collaborate with other teams on remediation and manage them through completion • Diagnose and resolve storage performance anomalies • Develop storage capacity Planning, forecasting & usage trend Reporting • Develop and execute storage high availability and disaster recovery plans • Work with application and infrastructure teams to design, implement and follow proactive processes for allocation and de-allocation of storage resources • Work with planning, engineering, delivery and operations teams to coordinate project activities, support issues and to evolve the resiliency and technical capabilities of the storage infrastructure. Communicating issues and status to senior management in the form of status reports, briefings, and presentations. • Work with Data Center management teams on storage equipment migrations • Understand business priorities/needs, the IT organization's goals and enable alignment of the team's operating model, processes and systems to meet stated objectives and outcomes. • Providing vision, direction, definition of team activities/priorities and impactful technology and thought leadership/expertise for the Storage team initiatives • Development of strategy and plans for systems production readiness, security/audit, monitoring for continued operability in a 24x7 environment., adherence to system standards and oversee the development of automated storage system provisioning and operational tools/capabilities. • Function as a 'mentor' for the team and empower employees by dissemination of personal knowledge, perspective(s) and experience(s) • Foster a positive culture of creativity, innovation and continuous improvements of our services and operational capabilities
Job Qualifications
• 8+ years experience as a technical contributor in storage teams supporting global 24x7 distributed multi-technology/multi-location storage environments • Hands-on experience in environments with the following technologies: • EMC DMX4, DMX 3000, Clariion (CX3, CX4 and CX7), Celera (NS2, NS4 and NS7 series) and NetApp (FAS2 and F825 series filers) platforms • Cisco 9513, McData ED64M, DS32M and DS4700M SAN Switches • F5 Acopia ARX 1000 NAS virtualization switches • SAN and NAS management tools - Solutions Enabler, EMC Control Center ver 5.x, Cisco Fabric Manager, Connectrix Fabric Manager, Navisphere Clariion Storage management tool, Navi Analyzer, Celerra Manager, Data On Tap (NetApp) and Acopia ARX Manager • Veritas storage foundation suite • Virtualization with VMWare and SRDF based replication solutions • Functional understanding of Solaris/Linux, Oracle databases, Weblogic application servers and MQ messaging • Ability to function/lead autonomously in a collaborative culture with focus on business outcome(s), impact to the firm and client service orientation • Experience in leading, delegation and also having the technical expertise to get 'hand-on' involved as/when the need arises. • A personal style, commitment and communication ability that allows you to partner with IS peers and teams to work productively and efficiently. • Strong delivery/operations leadership, change agent, motivation to take on and lead new initiatives and willingness to learn and grow self (in areas of technical and management skills) • Good understanding of the financial services industry, business priorities/workflow and it's associated IT storage infrastructure, system and application needs • Advanced degree in Computer Science or related discipline
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